A Field Support Engineer is the primary technical resource for the Company’s field operations team. Responsible for solving highly complex network related or systems level software problems and/or hardware issues and ultimately responsible for equipment installation, configuration, troubleshooting and support for customer product integrations.
Department: Operations
Project Location(s): Sunnyvale, CA
Education: Master's Degree
Compensation: Market Rate
Responsibilities
- Resolve customer issues and difficulties in a manner consistent with the Company’s mission, values, and financial objectives
- Maintain accurate records of customer issues and reports
- Maintain an expert level of product knowledge and customer applications
- Articulate technology and product positioning to both business and technical users
- Listen, understand, and convey customer requirements to both sales and development engineering staff
- Maintain status of ongoing projects, both current and future
- Ability to travel up to 50% to project sites to perform equipment integration, system verification and technical training
Preferred Qualifications
- Master’s Degree
- 5+ Years of Experience
- Ability to travel 15% of the time
- Must be willing to work on site
- Must have XYZ certification
How can we help you?
Contact us at the Consulting WP office nearest to you or submit a business inquiry online.
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Amanda Seyfried
Microsoft Inc